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Please message us on Instagram if you cannot find an answer to your question.
Please send us a message on our Instagram with a screenshot of the item you are interested for pricing.
For US customers: our preferred method of payment is ZELLE. If your bank does not offer Zelle, we can send you a credit card payment link but you need to pay a 3.5% processing fee. We also offer Apple Pay (you must have your apple wallet set up). If you are an international customer, we accept Revolut or Western Union.
All items are generally shipped Fedex or UPS. The average delivery time is 3 weeks, but usually ranges between 2 and 5. We make no promises of this time line being followed as it is completely random how fast shipping is moving at that time. If you are not willing to be patient with shipping times, we cannot place an order for you. As much as we wish we could control the speed of your shipment, we do not work for the shipping companies.
Tracking will be sent by request ONLY. Usually your package will be delivered before the factory even provides us with tracking. However, if you would like to request a tracking number, please send us a message no less than 14 business days after you paid for your order and we can check on it for you.
After you have paid, your order is automatically sent to the factory if your payment is completed. We will reach out to you if there are any issues with payment.
Our quoted prices include free worldwide DHL/Fedex shipping for large items as well as all taxes.
No they are not. We only sell the highest possible quality products, which are made out of the highest quality materials. We do not offer discounts outside of the company-wide sales that we run. We purposefully price our items to be the lowest possible price so that you all can make a purchase. This means our prices are firm.
Larger items will only come with a dustbag (like large totes). However, small/medium size items will generally come with both a box and dustbag, However, we make no promises of a box being included or the condition of the packaging when it arrives. This is completely up to the shipping company and is based on customs. Please do not ask us if we can guarantee a box, we always do our best to.
We are located in the USA, however all of our items ship from Asia.
In many countries, like the UK and Canada, there are duties/taxes that must be paid before the item can be delivered, However, this is completely random when they decide to charge you. The payment is usually around $25 but can vary. There is no way for us to guarantee whether or not you will need to pay duties on your item. In fact, this RARELY happens. We've only had it happen a handful of times. By purchasing from us, you are agreeing to these terms.
We know there are a lot of different sellers out there that aren't very reliable, which is why we take pride in our 500+ reviews posted on our Instagram. They are real photos and messages from our customers who have recieved and are very happy with their items. Our aim is to make purchasing affordable dream bags as easy as possible for everyone.